The new cables from your Quick Start kit will be push fit. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. Can I find out when our switch over will be and/or do I. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. QuickStart, set up and connections. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). virgin media internal wall box. Plus, again optionally, a cable will be run to a phone socket for the phone service. No virgin media wall socket tired_man. It has two outputs on the left of the wall box. There were many cable companies that originally built the networks in the early 1990s. We have tried plugging it into the only box we found it would fit but no luck. However no idea of how long that might take. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. V6. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. in. Call the pre-installation and delivery team on 0800 052 1734. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Chatter and natter. You can also check for a loose cable as not all properties have a socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Options. Don’t plug the power cable into a plug socket yet. Email. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. V6. TV on the go. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. QuickStart, set up and connections. Networking and WiFi. Tudor. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Networking and WiFi. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Home Phone. May I know which one I can connect. on 10-02-2022 17:26. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Sorry to see that you have been having issues with connecting your equipment. Fibre Phone Switch - No dial tone or calls. I have a new quick start package . These enter my house via an air brick/vent very close to. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. No virgin media wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The wall box may be branded with the logos of an old cable TV company (not VM). It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 14-09-2022 12:00. . Turn on and start the hub. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. TV. Tudor. Tudor. Tried looking but can't see a way to book an engineer for this? Thanks. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. on 15-02-2022 10:03. Can I arrange an engineer asap? - 5228161. The cable terminates on a box indoors wherever you want it, within reason. Trace any cables coming out of it and check the ends of them. #1 I recently got Virgin broadband installed. . 0 Kudos Reply. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I am going to send you a private message. But I have no Virgin Media Wall socket in my - 5169521. No Virgin wall socket. VM will usually only supply a Quickstart to a property that had VM previously. They will run the cable underground. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Dave. 1 ACCEPTED SOLUTION. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Community; Volt. ago Sometimes you will get a random cable sticking out of a wall with no isolator. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. just moved in, can see the brown cable coming in from outside but there's no VM. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Can I arrange an engineer asap? 0 Kudos Reply. See where this Helpful Answer was posted. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Get the Hub ready by connecting the wires. Hi mariz2198, thanks for posting and welcome to our community. QuickStart, set up and connections. Let us know if there's any further issues. I have a separate Virgin media feed into the house, with TV and broadband. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. there is brown box outside but the cables are not coming in . If you're happy for us to get this booked. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Being connected to the internet is one of the most important modern essentials in 20. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Options. It varies between the altnets. Signals from baby monitors, fish tanks and cordless. Broadband wall socket. Up to speed. on 01-06-2022 21:59. I will only be using one wall socket, so the other socket will have no connections. . I have also checked outside and there is no box either on my property or on my boundary wall. When your number transfers, your BT socket will go dead. The one thats on the bottom is the one you need for Virgin. Phone. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. TiVo. on 05-09-2023 20:36. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No wall socket to connect. Options. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Gaming Support. Browse Virgin Media Virgin Media Community. Community; Volt. You need to go outside and locate the brown or grey omnibox on the wall. The cable could be hidden within, or behind, furniture. Also there will be an external, often brown, omnibox. Connect the Hub’s power cable with the blue tab. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. 100. FAQ Sign in. I have also checked outside and there is no box either on my property or on m. Phone. Options. B&Q are running low on these however. The other is marked TV, & this is used for TV & Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I ve got a green light flashing from our HUB. Phone. You can also check for a loose cable as not all properties have a socket. We have the quickstart pack but sadly cannot get broadband set up and working. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. Gaming Support. There is an external brown box and. No wall socket for my broadband quick set up. Print this message; Flag for a moderator; on 14-01-2023 17:12. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The hub got delivered on time as promised. Virgin TV 360. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Reply. They'll then install a fibre socket inside. 2. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. No wall socket to connect. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Mark as New; Bookmark this message;. All the wall sockets I can see are for BT. Options. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Hi team . Subscribe to RSS Feed; Mark Topic as New; Mark. Could I book an engineer and what number - 5155510. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Virgin Phone Switchover. Installation: Wall socket issue. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1 ACCEPTED SOLUTION. Virgin Broadband uses coaxial cabling, not telephone cabling. Networking and WiFi. 14. Subscribe to. to be phone lines. log into hub3 - 192. I was told when purchasing the broadband package that fibre was available. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. However the wall. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The only things visible inside the house are: a openreach Master socket 5. The box and cables may have been removed by the previous occupiers. Broadband. I am so sorry to hear that you seem to be missing a wall socket in the home. Look for an omnibox on the outside of your property and try and trace the cable. We would like this to be re-located please into our living room on ground floor. Joining in Options. Browse Virgin Media Virgin Media Community. Very Insightful Person 107. So yes, following many takeovers, this is now your Virgin Media connection. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Wall sockets and no connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All the wall sockets I can see are for BT. Hello, I'm trying to set up my Virgin Media broadband. Stream from Virgin Media. A second telephone is plugged into a wall socket downstairs with the Virgin number. No Virgin media wall socket JakeDobinson. on 23-10-2022 13:36. You can also check for a loose cable as not all properties have a socket. Now to my Issue: I opted for the self-installation ki. Sometimes there is no wall box, just a trailing cable. There is no fibre socket in this house. on 06-03-2023 09:36. Call the Pre-installation and delivery team on 0800 052 1734. Tuning in. 01K; 1. Got my virgin media self install kit but I don't have a virgin socket. I tried both the wires, it didn’t set up the WiFi. Could an engineer be arranged to install please as my account is due to go live today. No virgin media wall socket. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. Rob. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Virgin Media; My Virgin Media; Shop;. I was never asked if I had a wall box. 03. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. However, I do not have any of the specified wall sockets available. Well I can't seem to find anything like that and the closest thing I can find is a. Back a step. . 0 Kudos. Absolutely not. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 63K; 3. Volt. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Networking and WiFi. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. 😁 I tried Virgin Customer Services with this but they werent able to answer. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Package arrive today and realized I don't have a VM wall socket to. Email. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. I need to arrange for an engineer. on 27-10-2022 09:24. Community; Volt. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Just a open reach socket. Also tried the Ethernet, not. Virgin TV 360. We're here to help. 85K; Tudor. No wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I can only find the TV socket. . Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. Try the SAT1 output & if that doesn't work you would need a manned install. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. VM BB TV Landline. This seems to be the only way that i can speak to someone about the issue. When plugged into either cable the hub just - 5440321. Networking and WiFi. Does anyone know how to get this to work with my. Volt. Stream from Virgin Media. No virgin media wall socket. If an engineer is offered - accept that. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Is it necessary to plug the cable to socket for having wifi, if so what can I. However, I do not have any of the specified wall sockets available. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Disappointing but not unexpected. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Aug 8, 2019. QuickStart, set up and connections. So, a 50 minute broadband, TV and phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or if the other end of the white cable is in a more useful. The block box on second picture is an amplifier for terrestrial TV. If you look into the back of your Hub, you'll see a port. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I wanted. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Email. But I have no Virgin Media Wall socket in my house. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. But I have no Virgin Media Wall socket in my house. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Whichever is the most suitable. on 30-12-2022 13:33. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Just had self installation delivered, have no wall socket just two cables from the wall. Email. Virgin Mobile. As you can see in the photos, the phone point is far. Booking an engineer is easy with Virgin Media. I cannot find a Virgin wall socket within my flat. I have a flashing green light on the hub itself. Plug into the Virgin Media wall socket. on 22-10-2022 20:58. If you’re using a splitter, make sure that’s firmly connected, too. 29-12-2022 20:58 - edited 29-12-2022 21:00. Networking and WiFi. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. 5. on 27-01-2023 17:22. on 04-02-2023 11:17. TV. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The Openreach sockets do not work for Virgin Media. Broadband. At least 30Mbps download speeds in every room or £100 one-off. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. and view the images for a range of different wall box options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). . Virgin Fibre Areas only. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Home Phone. both appear. 1) remove the attenuator from the existing cable, plug it into back of hub. Get the Hub ready by connecting the wires. I assumed - 5381512. All forum topics; Previous topic;on 14-02-2023 17:21. Go to my local Virgin. Or you may be quicker than average! You won’t be involved the whole time. Options. Broadband. I was told when purchasing the broadband package that fibre was available here and already in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I was sent the pack as. a week ago. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. 0 Kudos Share. on 15-02-2022 10:03. Ordered VM broadband and was recommended by the website to select the self quick install option. However, I do not have any of the specified wall sockets available. I have only got one rectangular shaped white socket. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be.